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RETURN & REFUND POLICY

First of all, we truly understand that some of customers fail to receive their satisfied products as many reasons. Hence, our customer support team is always willing to listen to your words and find suitable solutions for you!

Important Note

Since your order is custom printed for you only with our unique designs, we are not responsible for refunds or exchanges due to incorrect fit issues. For the purpose of choosing the right size and best fit, please refer to the size chart available in each product page. Just click on the Product Details link to choose your best fit.

 

Order Modifications or Cancellation

After you have placed your order, if you need to make any modifications or cancellation, please contact our customer service team within 24 hours. For orders over 24 hours old, they have already been placed in production and can no longer be modified.

 

Defective/ Incorrect Order

Our team is trying our best top continueously to improve product quality as well as order accuracy. Some causes, however, may happen while shipping, then you may receive a damaged item, poor quality or incorrect product. We truly apologize for this inconvenience but these are just the unusual situations! Please contact us via admin@scottishclans.co, we would find out effective solutions to make sure 100% satisfaction of our customers.

All you need to do is provide us with your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item.  Please send them via email admin@scottishclans.co for our support.

 

Order not received

If you have not received your order within 45 days for apparel products and 60 days for pillow covers shoes or saddle bags after the day you placed your order, please do not hesitate to contact via email admin@scottishclans.co to request replacement or a  refund. Please note this policy excludes mistakes made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.

 

Returns & Refund

We are happy to offer you replacement in the case that the items are defective or incorrect. Please send to us photographs showing the specific matters with order number.

Our customer support team is always willing to guide you how to return your items. Please note that you will take responsibility for paying the shipping costs to return.

Return Address & Form

If you are returning goods for refund please send them to:

  • Scottish Clan
  • Telechoice Brimbank
  • Kiosk 015 Brimbank Shopping Center
    Neale Road, Deer Park VIC 3023 Australia
Click here to print a Returns Form

    Please note that your gift card can’t be refund in any condition once it have been used.

    Please make sure that:

    • The product was purchased in the last 30 days
    • The product is unwashed, unworn and unused
    • The product itself or the printing is defective OR the final product is different from the one you ordered.
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